Services / Design · Build · Integrate · Operate
Commission a new agent, improve a prototype, or define support for a system already in use. HighTide connects the agent to the work, with clear permissions, test cases, and a handoff your team can use.
Map the workflow, source systems, permitted actions, and decisions that need a person. Compare a native software feature, ordinary automation, and a custom agent before choosing the build. A separate assessment is not required when the requirements are already clear.
Develop the tools and interface around representative work. Include common requests, incomplete inputs, conflicting instructions, and cases where the system must stop. The first useful version should have a named owner and a completion criterion your team can check.
Review authorized access, account permissions, available APIs, and vendor dependencies. Validate the target record and proposed changes before a write. Define what happens when a call fails, an event arrives twice, or only part of a task completes.
Agree monitoring, maintenance, alert handling, and change reviews. The agreement sets support hours, response targets, included changes, and incident responsibilities. Round-the-clock coverage and unlimited new builds are not implied.
A customer asks to move an onboarding session. A proposed agent workflow could read the request, match the customer record, check permitted calendar information, and prepare the change for review.
The reviewer sees the proposed time and customer message before either is committed. An ambiguous customer match or conflicting date goes back for clarification. If a calendar update succeeds but the message fails, the workflow should show that partial result rather than silently start over.
This is an illustrative design pattern. It is not a claim of a deployed customer system, and the required connections must be checked for your tools.
See the delivery process and handoff inventory.
A successful demonstration is only one test. The evaluation should also include a duplicated request, missing information, unavailable tools, conflicting source records, and a request outside the agent's authority.
Confirm that approval happens before the protected action, not after it. Check the actual tool result before marking work complete. Begin with an isolated, read-only, or reviewed workflow as appropriate; broader permissions require a separate decision.
Implementation fees cover the agreed delivery work. Model usage, hosting, third-party licenses, ongoing support, and new feature work should be identified separately. Expected volume, source quality, integration access, and review requirements affect the scope.
Timing also depends on access, requirements, and acceptance testing. We do not promise a standard launch date before reviewing those dependencies.
Tell us whether you have an idea, a prototype, or a running system. Include the tools involved and the problem you want the agent to solve.
Discuss an implementation. For regional service information, see AI agent implementation in Rhode Island.
Model choice follows the task, data restrictions, required tools, cost, and evaluation results. Writing a useful draft, extracting a field, and selecting a tool action can have different requirements. A model name alone does not establish that the complete workflow is reliable.
No blanket compatibility is promised. We check available connections, licensing, permissions, and the actions your account supports. If access is unavailable or too risky, the scope may need a manual handoff, another integration approach, or no build.
Ownership is defined in the agreement. Customer-controlled accounts and infrastructure are preferred where feasible. Rights to custom deliverables, reusable components, and third-party software are different; underlying models and platforms remain licensed.
An existing agent or prototype can be reviewed for fit. Share a description of its workflow, architecture, current limitations, and the access you can authorize. Do not send credentials through the inquiry form.
Only the support explicitly included in the agreement. Monitoring, response targets, maintenance, and additional features need named owners and a defined scope.
Next step
Tell us about the work, the tools involved, and the decisions that need a person.